In the light of the current situation regarding Coronavirus Covid-19, we’d like to keep you informed of how we are managing to continue our work whilst taking all steps to protect our clients, our community and our team.
Whilst the entire country is in strict lock-down, we are providing our Continuing Support and Advocacy services to our clients where possible via video calling, telephone calls or good old-fashioned letter writing to keep them connected and engaged. It is an acutely worrying time for everyone in residential care and their families and representatives, and we are enormously appreciative of all the wonderful care home staff who are striving to keep everyone safe under very difficult conditions.
We have been heartened by the excellent, transparent, and reassuring information which has been given to families and representatives by most of the care homes where our clients live. It has brought into sharp relief those homes who have been less forthcoming and from whom we have struggled to elicit such information.
Of course, people continue to suffer life changing falls and illnesses that have nothing to do with Covid -19. We are still able to undertake Care Option Reports and to arrange appropriate care support , including making the practical arrangements for someone to be cared for at home. Again, there is a dedicated team of unsung heroes providing live-in and domiciliary care to some of the most vulnerable members of our society; to them too, we give our sincere thanks and gratitude. There are some residential homes which are still taking new residents under strict quarantine conditions, but inevitably we are not able to conduct our usual expert care home visits.
We are in touch with our Advocacy clients and have specially developed the service so that it can now be started as well as completed under lock-down conditions.
We are intensely aware that telephone calls, video calls and letters cannot replace the actual presence of a familiar face which is so important to our clients. We are investigating creative ways in which such personal and human support can be re-started without risking the spread of Covid-19 within the community. We are also working as much as possible with care homes to adapt these ideas for use within residential care settings.
In anticipation of a gradual and structured lifting of Covid-19 restrictions, we are also developing plans for re-starting our downsizing projects with clients under strict social distancing. New technology will allow our clients to be in a different room in the house (or even in a different house entirely) whilst we complete the job and enable our clients finally to make the move they have been dreaming of.
Enforced lock-down will have given many people the opportunity to consider just how suitable their home is; how well it meets their physical and mental health needs and any advantages and disadvantages of proximity to family, friends and community support. We are here to help with advice and guidance for anyone considering these very important questions of whether to “stay put” or move to somewhere more manageable.